At Briar Frames, we are committed to delivering your photography equipment quickly, safely, and efficiently. Please read our shipping policy to understand how and when your order will be delivered.
1. Order Processing Time
All orders are processed within 1–2 business days after confirmation via phone or email. We do not process or ship orders on Sundays or public holidays.
2. Shipping Method
We use trusted local courier partners to deliver orders across the country. You will receive a confirmation once your order is shipped, along with delivery details.
3. Delivery Timeframe
Standard delivery times are as follows:
- Within major cities: 3–5 business days
- Remote or rural areas: 5–7 business days
Please note: Delivery times are estimates and may vary due to external factors such as weather, courier delays, or public holidays.
4. Shipping Charges
Shipping charges (if any) will be clearly communicated at the time of order confirmation. Some promotional orders may qualify for free delivery.
5. Cash on Delivery
We accept Cash on Delivery (COD) only. Please ensure someone is available to receive the package and make the payment at the time of delivery.
6. Delayed or Missed Deliveries
If your order is delayed or you missed the delivery, our courier partner will usually attempt re-delivery. For assistance, contact us at [email protected].
7. Order Tracking
For orders shipped with tracking, you may request a tracking number by contacting us at [email protected].
8. Damaged Shipments
If your package arrives visibly damaged, please do not accept it and notify us immediately. If damage is discovered after opening, contact us within 3 days of delivery with photos and order details.
9. Contact Us
For any questions or concerns about your shipment, reach out to:
Email: [email protected]